Manager: IT Systems and Infrastructure

IT & Network Administration, Telecommunications

Details

Employer Name: Vodacom

Organization Type: Private Sector

Role: Management

Position Type: Full Time

Location: Dar Es Salaam
Kinondoni, Kinondoni

Application Deadline: 28-02-2017

Listed on: 22-02-2017

Description

Manager: IT Systems and Infrastructure - VDITB02

CORE JOB DESCRIPTION
Responsible for managing the information technology functions of VTL which include:
IT systems Acquisition and Implementation
Backup and Storage operations management
Systems Capacity and demand Management
Information Technology Programme Planning and Organization including Strategy
Information Technology budget, financial management and administration
To ensure adequate controls and security is in place in our IT and Billing systems core elements and the business is protected as per the security and compliance guide
Systems Management – Day to day systems management, performance monitoring, utilization monitoring and database optimization.
Responsible in managing and supporting service deliver for all IT Servers and all Billing Servers Hardware and Databases – as per the ITIL Model.
Cost – Strive to manage the cost in all systems projects and to cater creative systems solution for the organization to save cost in its daily operations.

KEY PERFORMANCE AREAS
IT – Planning and Organization
IT - Financial Administration
Manage IT investment with budgets, financial plans and expenditure motivations aligned to the business plans.
IT - Acquisition and Implementation
IT - Systems Operations and Maintenance
IT - Systems Monitoring
Project management
Staff Management
Supplier & Contractor Management

Experience and Qualifications

B.Sc. In Information Technology /computer Science or Telecommunication Engineering
Extensive experience in the IT industry.
Management training e.g. MBA, VEP
Analytical skills
An extensive and broad knowledge of IT technology and principles.
Min. 2 years in Telecoms
Position requires good operational understanding of Telecoms and Telecom operation
Min. 2 years project management experience
Position requires experience in managing complex projects with tight deadlines.
Min. 5 years IT experience
Position requires broad IT knowledge and experience in IT operations and IT Projects.
Min. 2 years management experience
Position requires matrix management of permanent and contract staff.
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M-Pesa Agent support Admin

Marketing, Advertising & PR, Telecommunications

Details

Employer Name: Vodacom

Organization Type: Private Sector

Role: Experienced

Position Type: Full Time

Location: Dar Es Salaam
Kinondoni, Kinondoni

Application Deadline: 28-02-2017

Listed on: 22-02-2017

Description M-Pesa Agent support Admin - VDSDMPS02

1. CORE JOB DESCRIPTION

The M-PESA Agent Administrator will be responsible to assist the M-PESA support Managers deliver against M-PESA revenue targets through effective management of the M-PESA agent network.

KEY ACCOUNTABILITIES

Daily M-PESA agent network support including agent contract processing, stock management, float monitoring, fraud activity monitoring, PoS allocation, agent communications and training
Assist M-PESA support Managers on identifying& troubleshooting poorly performing M-PESA outlets.
Maintain M-PESA agent Database. Ensure agent information is constantly updated and communicated to other relevant departments and stakeholders
Attend to all M-PESA agent and customer queries and where necessary escalate to relevant departments through remedy and follow up on solutions and respond to enquirers. Attend to all remedy tickets in agreeable time frame
Assist in Reporting weekly/ monthly/ quarterly& annual operational and management reports on agent productivity & completed ongoing and planned activities.
6. Maintains M-PESA Starter packs/blisters status and reporting.
Attend walk-in customers logged queries through help desk and escalate to respective departments.

QUALIFICATIONS & Experience
Degree in Business Administration or equivalent qualification.
Computer skills training at an intermediate level (excel, word and power point are essential)
Good understanding of financial principles, understands financial ratios, can interpret standard financial statements.
At least 1 years’ experience in sales or marketing role in a corporate multinational environment
Cellular or telecom industry, M-PESA experience in particular will be advantageous
Outstanding sales performance record
Working with minimum supervision.
Implementing /Coordinating
Motivating
Problem Solving and Designing.
Learning and Researching
Influencing and Advising
Writing and Presentation

Job Type : Full-time
Employment Type : Permanent
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