Job Description
Brand Manager - CBU112
JOB PURPOSE
To translate brand strategies into brand plans, brand positioning and go-to-market strategies. Oversee the development of brand strategies to position Vodacom Tanzania ahead of competition. To implement and take ownership of the brand strategy and marketing plan in line with the business strategic direction to achieve customer, revenue, and market share goals.
KEY ACCOUNTABILITIES
? Translate brand strategies into brand plans and go-to-market strategies.
? Implement brand strategy and marketing plan taking ownership of the brand’s performance.
? Translate the marketing strategy into a marketing plan so as to increase brand awareness
? Develop and co-ordinate the yearly brand and marketing calendars
? Works with creative agencies to ensure that execution is aligned with brand framework
? Lead creative development process.
? Manage brand budgets including monthly forecasting.
? Measure and report performance on brand and keeping track on product campaigns.
? Monitor performance of the brand campaigns including competitor activities and take corrective action where necessary.
? Monitor market trends and competitor activity identifying opportunities and key issues.
? Manage social media content from a brand perspective – make sure it aligns to brand values.
? Manage the production of marketing materials and literature.
? Manage all product launches and exhibitions as required.
? Manage and build relationships with agencies and suppliers.
? Implements and administers Marketing policies and/or programmes within guideline and establishes best practices and market standard
? Assists Head of Brand & Communication and general management level within the definition of marketing tactical plans for each product in order to ensure that tactical plans reflect strategic objectives.
QUALIFICATIONS & EXPERIENCE
Educational Qualifications & Functional / Technical Skills
? Relevant marketing or communication qualifications (degree level)
? Strong Project management experience with a clear focus on results
? Deep brand & understanding of consumer behavior and how they engage with different brands.
? Creative thinking
? Personable, presentable and articulate
? Strong leadership skills.
? Up-to-date with latest trends and marketing best practices.
Relevant Experience (Type of experience and minimum number of years) ? The person should have at least 3 years of marketing or brand management experience in the FMCG industry or Telco
Other requirements (Behavioural etc.) ? The ability to thrive in a dynamic and fast paced environment
? Team player
? Building Collaborative relationships
Job Type : Full-time
Employment Type : Permanent
Closing Date : 28-Nov-17, 11:59:00 PM
TO APPLY CLICK HERE
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Data Science Senior Specialist - 000000204375
Role purpose:
Responding to evolving business questions by developing relevant Data Mining predictive or descriptive models.
Key accountabilities and decision ownership
Using both structured (existing data tables) and unstructured data (raw and enriched CDRs, and DRs) of all customer in our data warehouse and networkprobes to build the following type of models & analysis:
1. Propensity models to help identify customers likely to accept an offer.
2. Forecasting models to predictfuture performance of certain KPIs or variables and recommend appropriate actions accordingly
3. Market Basket Analysis modelsto assist in targeting certain profitable cohorts of customers
4. Segmentation models to identify groups of customers with certain (similar) behaviour to enhance understanding of the base
5. Advanced Analytics to profile and understand fraud behaviourand detect fraudulent customers (or abusers) accordingly
6. Other models such as Optimization, Simulation and Statistical models that might be requested on ad-hoc bases depending on the nature of the problem at hand
Technical know how Deep understanding of Data warehouse and big data infrastructure to support the building and maintaining of our data analytics capability.
Core competencies, knowledge and experience [max 5]:
- Exploratory analysis skills
- Strong computational and critical thinking as well as problem solving skills
- Advanced userofMicrosoft Excel
- Excellent verbal and written communication as well as presentation skills
Technical know how Deep understanding of Data warehouse and big data infrastructure to support the building and maintaining of our dataanalytics capability.
Job Type : Full-time
Employment Type : Fixed Term Contract
Closing Date : 29-Nov-17, 12:59:00 AM
TO APPLY CLICK HERE
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Job Description
Media Manager - CBU201
JOB PURPOSE
To manage all media channels including digital and outdoor. To analyse consumer centric communication & media solutions, from insights generation all the way down to execution and campaign optimization. To ensure all campaigns are executed as per the strategy and set objectives. Continuously monitor the campaign to deliver maximum ROMI. To leverage all media channels and driving media presence across all media in the most creative and cost-effective manner
KEY ACCOUNTABILITIES
? Develop and execute Media strategy, working with other departments and respective agencies
? Manage and interprets consumer, brand and media data required to create a total media/channel strategy solution
? Driving identified business KPIs supporting the overall business and brand and products objectives
? Drive execution of channel ideas per segment, furthering brand engagement and conversations with consumers.
? Support development of brand media engagement ideas, specifically provide and use local consumer / media insights. Integrate and execute these media ideas across communication platforms.
? Measure the effectiveness of media investment and optimise the brand communication/ engagement/ conversation based on insights from data analytics.
? Develop and implement speedy monitoring solutions to measure and track effectiveness of media channels, with emphasis on “real time” campaign management.
? Developing clout with external partners to understand the market dynamics and seek more insights
? Manage and oversee day-to-day and operational relationships internal and external.
? Plan media campaign for each segments
? Control media calendar internally
? Control each media campaign on daily level with ongoing optimization
? Create business marketing cases and historical data with best practices
? Find and implement new marketing tools and strategies into campaigns
? Knowledge sharing with team on latest media trends.
QUALIFICATIONS & EXPERIENCE
Educational Qualifications & Functional / Technical Skills
? Relevant marketing or communication qualifications (degree level)
? Strong Project management experience with a clear focus on results
? Deep brand & understanding of consumer behavior and how they engage with different brands.
? Creative thinking
? Personable, presentable and articulate
? Strong leadership skills.
? Up-to-date with latest trends and marketing best practices.
Relevant Experience (Type of experience and minimum number of years) ? The person should have at least 3 years of marketing or brand management experience in the FMCG industry or Telco
Other requirements (Behavioural etc.) ? The ability to thrive in a dynamic and fast paced environment
? Team player
? Building Collaborative relationships
Job Type : Full-time
Employment Type : Permanent
Closing Date : 28-Nov-17, 11:59:00 PM
TO APPLY CLICK HERE
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CSOC Support Engineer - NET201
CORE JOB DESCRIPTION
Reporting to the Manager, the CSOC Support Engineer is responsible for monitoring, troubleshooting, configuring, reporting and isolating problems for the Enterprise business data networks services. The specialist will also provide support to ensure customers with the availability and reliability of the services.
Essentially the specialist will be responsible for recommending, implementing and operating tools required to support (Problem Isolation) the enterprise data network solutions that we have offered to the customers. More he/she will be responsible to adopt ITIL methodology in all his conduct to support the customers.
The specialist is responsible to receive customer incidents calls from corporate clients that have solutions supplied by Vodacom Plc and isolate the problem and take necessary actions for resolution, in the course of this a CSOC Support Engineer is expected to make sure he/she coordinates and manages end to end communications towards resolution between the customer and other internal departments if need be clearly and eloquently.
Using ITIL methodology the specialist should manage incidents, problems, capacity, configurations, SLAs (Service Level Agreements), and changes for the customers that Vodacom Plc has acquired.
The motto of the job is for the specialist to always, when on duty to know and be aware of the customer’s problems before the customer and advise the customer accordingly and eloquently, and ensure that Vodacom Plc does not lose a customer because of after sale support.
Main duties of the CSOC specialist
1 Make sure the service levels that we have with the corporate are met, through Service Level Management process.
2 To ensure that the customers are always within their capacity and play advisory role as and when there is congestion through Capacity Management process.
3 Proactive advise the customers in case there is availability issue through Availability Management process.
4 To achieve SLA Mean Time To Resolution (MTTR), through Incident Management process
5 Make sure root-cause analysis for all problems are done in a professional manner and are documented and advised to the customer through the process of Problem Management.
6 Manages the network through Change Management process, and an up to date Configuration Management database for our customers.
7 Design and configure switching and routing networks, using CISCO and Huawei devices.
8 Troubleshooting of networks using ethereal, wire - shark, and net flow tools
9 Writing postmortem reports for customers incident/problems.
10 Performing FAT (Factory acceptance test) before commission.
QUALIFICATIONS AND TRAINING
• Degree in Communication, Computer Science, Information Technology or its equivalence.
• Good knowledge of IP technology
• Knowledge on transmission networks.
• Computer Literacy conversant in MS Excel, PowerPoint and Word.
• Data entry into any database system.
• Knowledge of GSM and UMTS technology
• Knowledge of telecommunication systems
• Certified CISCO or Juniper equipment, or if not should commit to be certified in at most 3 months.
WORKING EXPERIENCE
• Working experience with IT systems.
• Working experience with Data networks.
• Any experience in telecommunication industry is an added advantage.
Job Type : Full-time
Employment Type : Permanent
Closing Date : 28-Nov-17, 11:59:00 PM
TO APPLY CLICK HERE
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Retail Support Manager - CBU108
KEY ACCOUNTABILITIES
1 Management of recruitment of new franchisees and shop footprint roll-out:
• Develop annual new shops roll-out plan.
• Manage the execution of the roll-out plan within the agree KPI’s.
• Recruit new franchisee as per franchisee recruitment criteria, assist effective implementation of new site acquisition and as well as support Company’s efforts at effective refurbishment and set up of new shops.
• Ensure the new franchisee understand the franchise operational standards, commission model and ROI.
• Ensure all new Vodacom shop staff undergoes the required training and induction prior to the new shop opening date or before the staff start attending customer in the shop.
• Project management; Manage cross functional support teams & suppliers to deliver the actions items within the agreed timelines to meet objectives.
2 Retail Marketing Management:
• Develop and execute in conjunction with the marketing teams, monthly & quarterly theme sales offers and promotions.
• Ensure all existing shops are well branded and maintain the correct look and feel that represents the Vodacom brand in a positive manner.
• Ensure availability of marketing POS elements for products and services, as well as sales promotions.
• All POS in the shops must be up to date at all times and timely distributed to all shops.
• Formulate staff uniform policy & ensure all shops adhere to the policy.
• In charge of device sales planning, proposition formulation & sales management.
• Formulate Sales & Marketing Initiatives & ensure effective communication for a successful execution.
3 Daily Operational Routines & Disciplines:
• Ensure the following monthly audits are conducted in all Vodacom shop and shared with key stakeholder and corrective action plan devised thereafter:
? Mystery shopper.
? Customer experience feedback.
? Customer satisfaction Index
? Customer complaint rate.
? Retail NPS score.
? Policy, process, guideline compliance audit.
? New product launches awareness and visibility in the shops.
? Gauge new Product & service knowledge level.
• Conduct at least twice a year Vodacom shop staff satisfaction & business partner engagement score
• Manage new staff training and refresher training for all Vodacom shop staff by liaising with customer care training team and franchisee supervisors.
• Build an in-depth understanding of customer needs and develop training that will address the gap, which will ensure total customer satisfaction.
• Training Planning & management.
• Conduct weekly/ monthly knowledge assessment/fitness tests to all Vodacom shop staff.
• Policy, process, procedure & guideline formulation & compliance management.
• Send weekly Policy, process, procedure & guideline reminders to partners and Vodacom shop staff.
• Adopt a proactive approach and put contingency plans in place to prevent re-occurrences of queries/problems of similar nature to enhance customer experience.
4 Strategic Management:
• Financial management:
? Define and motivate operational budgets required to meet the key performance objectives within the channel.
? Forecast, plan, Manage and optimise the budget, ensuring all expenditure is in line with the agreed budgets.
? Identify areas where money is lost and seek ways to reduce expenditure.
? Manage Vodacom’s financial risk exposure regarding all commercial agreements concluded.
? To identify areas of financial risk and implement risk mitigation processes.
• Commercial management:
? Review the franchise commercial agreement from time to time to cover Vodacom of any risk that can be mitigated via the commercial agreement.
? Review Vodacom franchise shop operational standards manual from time to time to ensure it is relevant.
? Review the franchisee commission model from time to time to ensure that it’s meet business objectives & it is up to date with business strategy, as well as market trends.
• Customer Experience Management:
? Formulate & implement strategic customer experience initiatives.
? Manage quality assurance in all Vodacom shops.
? Policy, process, procedure & guideline formulation & adherence audits.
• New projects management:
? Manage end to end process for new project.
? Set us task force team & motivate team to meet deliverables.
? Prepare project plan and follow up on execution.
5 Administration and Reporting:
• Monitor the effectiveness of sales campaigns & promotion implemented in franchise & flagship shops (reporting weekly, monthly & quarterly sales trends).
• Generate pre & post promotions Profit & Loss reports.
• Provide weekly & monthly update on new shop roll-out status.
• Provide monthly training conducted and training plan for the following month.
• Provide remedy usage report.
• Provide monthly customer experience surveys.
QUALIFICATIONS & EXPERIENCE
• Degree in Business Administration/ Sales & Marketing and equivalent.
• In-depth knowledge of communication industry trends, preferably commercially oriented.
• 2-3 years’ experience in leading retail and service operations in the mobile and/or in retail-intensive B2C industries, preferably with a significant service dimension.
• Experience in retail or brand marketing is preferably.
• Computer literate-Microsoft office, including Advanced/Intermediate Excel.
• Good knowledge of Vodacom’s products/services. As well as policy & procedures.
• Understanding of business finance, including budget management Skills.
• Good interpersonal skills and effective communications skills.
• High level presentation skills.
Job Type : Full-time
Employment Type : Permanent
Closing Date : Ongoing
TO APPLY CLICK HERE
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