Credit Officer
Banking & Finance
Details
Employer Name: EFC Tanzania Microfinance Bank Limited
Organization Type: Private Sector
Role: Experienced
Position Type: Full Time
Location: Dar Es Salaam
Kinondoni, Mikocheni
Application Deadline: 10-03-2017
Updated on: 02-03-2017
Description
EFC Tanzania is a Microfinance Bank that provides financial services i.e. taking deposits and providing loans to micro, small and medium-sized enterprises and individuals. The bank is growing fast with the focus of reaching out to the unbanked business by growing its network throughout Tanzania in the coming years. To accomplish this, the bank needs to recruit Credit Officers who are competent, analytical, experienced and hardworking individuals determined to go extra mile for their career growth and future.
MICRO, SME & HOUSING LOAN CREDIT OFFICERS
Nature and Scope:
The successful candidates will report to the respective Credit Manager’s in Microfinance, SME and Housing Loans departments. He/She will be responsible for marketing of potential borrowers, undertake comprehensive loan analysis for loan applications submitted, ensure approval and repayment of all loans within his/her loan portfolio.
Key Responsibilities
• Market the banks products and services;
• Solicit loan applications from potential borrowers, collect all required documentations and examine both the completeness and correctness;
• Visit and validate the loan application documentation regarding the business, collateral, Guarantors, including to obtain appropriate identification of the business ownership;
• Undertake appraisal of the loan applications including analysis of the data and evaluating the project to facilitate decision making;
• Inform the loan applicant on the decision made by the bank and next steps recommended;
• Monitor credit facilities and financed projects to ensure repayment and proper use of funds;
• Develop a strong and quality loan portfolio in line with the set targets;
• Undertake proper loan recovery activities as prescribed by the bank; and
• Carry out any other duties assigned by Supervisor from time to time.
Qualification and Requirements:
• University Graduate in Business Administration, Economics, Finance, Accounting, Banking or related discipline.
• At least three (3) years banking experience in credit which includes evaluation of loan application proposals.
• Motivated and strong sales and marketing skills.
• Strong interpersonal skills
• Excellent oral and written communication skills.
• Ability to work under pressure tight deadlines to achieve sales targets.
Application Instructions Interested candidates are requested to submit a letter of interest detailing their motivation for the position applied for together with their Curriculum Vitae, three professional references and copies of academic Certificates/Diplomas/Degree and others Closing Date is 17th February 2017. The letters should be addressed to: Human Resources Department, EFC Tanzania Microfinance Bank Limited, 8nd Floor, Tanzanite Park, 38 New Bagamoyo Road, P.O. Box 11735, Dar es Salaam, Tanzania.
Senior Loan Recovery Officer
Banking & Finance
Details
Employer Name: EFC Tanzania Microfinance Bank Limited,
Organization Type: Private Sector
Role: Experienced
Position Type: Full Time
Location: Dar Es Salaam
Kinondoni, Kijitonyama
Application Deadline: 10-03-2017
Updated on: 02-03-2017
Description
EFC Tanzania is a Microfinance Bank that provides financial services i.e. taking deposits and providing loans to micro, small and medium-sized enterprises and individuals. The bank is growing fast with the focus of reaching out to the unbanked business by growing its network throughout Tanzania in the coming years. To accomplish this, the bank needs to recruit Senior Recovery Officer who are competent, analytical, experienced and hardworking individuals determined to go extra mile for their career growth and future.
Position Objectives
It is the primary objective of the Senior Loan Recovery Officer to support the Manager Loan Recovery / CD (as applicable) with the planning, coordination, control and direction of all delinquent loan collection and recovery operations of EFC Tanzania in such a way as to mitigate and manage losses together with financial and reputational risk. This position is accountable to support the:
• Mobilization of Loan Recovery Officers and other department support staff according to the objectives of the EFC loan collections and recovery framework with an enabling skills development and capacity building approach;
• Fostering and development of a customer relationship culture to facilitate amicable yet effective loan recovery processes by advancing the principles of the EFC Customer Protection Guidelines (No. 31101) with particular attention to principle five of the Smart Campaign : “fair and respectful treatment of customers”;
• Driving of productivity and efficiency improvements within the department.
Duties & Responsibilities
The Senior Loan Recovery Officer is primarily responsible to support the Manager Loan Recovery / CD (as applicable) to effectively lead and manage the EFC delinquent loan collection and recovery operations. In addition, this position provides management support to the effective and efficient review, verification and analysis process for all loans in arrears to ensure appropriate recovery strategies are developed and implemented.
The principal responsibilities are to support the:
• Management and monitoring of all loans in arrears together with the performance of the Recovery Team;
• Recovery management process with the highest level of pervasive professionalism through the application of EFC recovery activities protocols and proper department networking and skip tracing methods;
• Initiation of plans for recruitment, training and development of Loan Recovery Officers in accordance with the Company’s credit risk profile and makes recommendations as appropriate to the Human Resources Manager;
• Development, maintenance and monitoring of an external network of recovery partner specialists (i.e. from the tender process, through case allocation, performance monitoring and communication);
• Application of related lending policies, procedures and internal controls on a regular basis and submission of appropriate improvement plans and strategies for consideration and approval as required;
• Achievement of all loan recovery related performance indicators and employment of necessary corrective actions as required;
• Drafting of departmental status reports as required.
Other tasks and responsibilities that will enable the fulfillment of the above noted responsibilities include:
• Co-ordinating and supporting staff development, coaching and motivation to enhance skills and knowledge by:
o Regularly reviewing Loan Recovery Officer collection activity reports,
o Regularly reviewing status of delinquent loans in litigation or assigned to external recovery partners (i.e. lawyers, bailiffs, auctioneers etc.),
o Attending, observing and supporting as required loan recovery meetings with customers and guarantors;
• Proactively developing recovery strategies in line with portfolio performance, implementing and communicating change as appropriate;
• Leading and controlling processes, operations and behaviour to ensure all activities remain compliant with standard procedures, regulatory requirements and ensuring the concept of 'Treating Customers Fairly’ is adhered to at all times;
• Driving process improvements within the department to maximise recoveries, mitigate losses and improve efficiencies;
• Performance of any other job related duties and responsibilities as assigned by the Manager Loan Recovery / CD.
Qualifications & Requirements (i.e. education, skills and experience)
The Senior Loan Recovery Officer requires good practical knowledge of loan recovery best practices in the financial services sector and the foresight to see how the related intricate day-to-day activities link with and support the achievement of the vision and mission of the EFC. In this regard, specific qualifications and requirements include:
• University Degree in business related studies;
• Three years relevant experience in a financial institution;
• Good knowledge of credit and loan recovery systems;
• Developing leadership, management and team building skills;
• Excellent planning, organisational and problem solving skills;
• Ability to manage multiple priorities and deadlines;
• Excellent interpersonal skills in a cross-cultural environment;
• Excellent oral and written communication skills;
• Strong computer skills (Word, Excel, Power Point, database etc.).
Application Instructions Interested candidates are requested to submit a letter of interest detailing their motivation for the position applied for together with their Curriculum Vitae, three professional references and copies of academic Certificates/Diplomas/Degree and others Closing Date is 20th February 2017. The letters should be addressed to: Human Resources Department, EFC Tanzania Microfinance Bank Limited, 8nd Floor, Tanzanite Park, 38 New Bagamoyo Road, P.O. Box 11735, Dar es Salaam, Tanzania.
Loan Recovery Officer
Banking & Finance
Details
Employer Name: EFC Tanzania Microfinance Bank Limited,
Organization Type: Private Sector
Role: Experienced
Position Type: Full Time
Location: Dar Es Salaam
Kinondoni, Kijitonyama
Application Deadline: 10-03-2017
Updated on: 02-03-2017
Description
EFC Tanzania is a Microfinance Bank that provides financial services i.e. taking deposits and providing loans to micro, small and medium-sized enterprises and individuals. The bank is growing fast with the focus of reaching out to the unbanked business by growing its network throughout Tanzania in the coming years. To accomplish this, the bank needs to recruit two (2) Loan Recovery Officers who are competent, analytical, experienced and hardworking individuals determined to go extra mile for their career growth and future.
It is the primary objective of the Loan Recovery Officer to perform loss mitigation and recovery activities for non-performing and written-off loan accounts in accordance with EFC recovery policy and the Banking and Financial Institutions (Microfinance Activities) regulations, 2014 and widely accepted microfinance best practices. This position is accountable to:
• Implement the objectives of the EFC loan collections and recovery operations and ensure attainment of individual, department and EFC wide goals to minimize loss and enhance loans recovery;
• Perform recovery activities utilizing various systems and methods to positively influence debtors to fulfil their contractual debt obligations;
• Participate in the early, mid or late stages of the recovery process to include loss mitigation, foreclosures, repossessions, pre-write-off, write-off, recovery, bankruptcy and agency liaison recoveries;
• Practice a customer relationship culture to facilitate amicable yet effective loan recovery processes by advancing the principles of the EFC Customer Protection Guidelines (No. 31101) with particular attention to principle five of the Smart Campaign : “fair and respectful treatment of customers”.
Duties & Responsibilities
The Loan Recovery Officer is primarily responsible to effectively achieve EFC delinquent loan collection and recovery targets using effective and efficient review, verification and analysis processes for all loans in arrears to ensure appropriate recovery strategies are developed and implemented.
The principal responsibilities are to:
• To manage and control all matters relating to delinquent loan accounts by constantly executing collection & recovery procedures and ensuring appropriate actions are taken to ensure full recovery including timely issuance of Demand Notices as per the EFC recovery policy and procedures;
• Ensure for all expired Demand Notices, borrowers are sent to Auctioneers timely;
• Ensure disposal of collaterals sent to auctioneers for sale are done within the agreed timeframe;
• Ensure sales proceeds obtained from the auctioned properties are credited to EFC account timely as per the agreed timeframe;
• Daily updates in the EFC Recovery Dashboard;
• Prepare proposal for write-offs for non-performing loans as per EFC Policy and the Banking and Financial Institutions (Microfinance Activities) regulations, 2014
• Ensure remedial action is taken when required to keep performance in line with business objectives;
• Perform administrative work or other job functions related to collections and recoveries;
• Monitor accounts daily and effectively utilise EFC recovery systems in line with approved strategies;
• Achievement of all loan recovery related performance indicators and employment of necessary corrective actions as required;
• Performance of any other job related duties and responsibilities as assigned by the Loan Recovery Manager.
Qualifications & Requirements (i.e. education, skills and experience)
The Loan Recovery Officer requires good practical knowledge of loan recovery best practices in the financial services sector and the foresight to see how the related intricate day-to-day activities link with and support the achievement of the vision and mission of the EFC. In this regard, specific qualifications and requirements include:
• University Degree in business/Legal related studies;
• A minimum of one year relevant experience in a financial institution;
• Good knowledge of credit and loan recovery systems;
• Good planning, organisational and problem solving skills;
• Able to manage multiple priorities and deadlines;
• Able to work as a member of a team;
• Good interpersonal skills in a cross-cultural environment;
• Good communication skills including proven experience of dealing effectively with a diverse range of customers, including experience of dealing with difficult and vulnerable customers.
Application Instructions Interested candidates are requested to submit a letter of interest detailing their motivation for the position applied for together with their Curriculum Vitae, three professional references and copies of academic Certificates/Diplomas/Degree and others Closing Date is 17th February 2017. The letters should be addressed to: Human Resources Department, EFC Tanzania Microfinance Bank Limited, 8nd Floor, Tanzanite Park, 38 New Bagamoyo Road, P.O. Box 11735, Dar es Salaam, Tanzania.
Assistant HR Officer
Banking & Finance
Details
Employer Name: EFC Tanzania Microfinance Bank Limited,
Organization Type: Private Sector
Role: Experienced
Position Type: Full Time
Location: Dar Es Salaam
Kinondoni, Kijitonyama
Application Deadline: 10-03-2017
Updated on: 02-03-2017
Description
EFC Tanzania is a Microfinance Bank that provides financial services i.e. taking deposits and providing loans to micro, small and medium-sized enterprises and individuals. The bank is growing fast with the focus of reaching out to the unbanked business by growing its network throughout Tanzania in the coming years. To accomplish this, the bank needs to recruit Assistant HR Officer who are competent, analytical, experienced and hardworking individuals determined to go extra mile for their career growth and future.
Position Objectives
It is the primary objective of the Assistant Human Resources (HR) Officer to perform various interventions with managers and employees in accordance with best Human Resource Management (HRM) practices. The Assistant HR Officer is accountable to assist in supporting the HRM function in EFC.
Duties & Responsibilities
The Assistant HR Officer is primarily responsible to support the application of an effective HRM function in EFC Tanzania. The position is accountable for supporting internal operational controls, maintaining and exceeding established quality standards, providing departmental budget management support and compliance with policies and procedures that assure efficient and productive HRM operations.
The principal responsibilities are to:
• Have a clear understanding of the EFC’s activities and objectives;
• Work closely with Head Office and Branches/Departments in a HR consultancy support role;
• Provide compliance support regarding HR policies, practices and standards;
• Provide recruitment and selection process support to ensure Head Office and Branch hiring/staffing objectives are fulfilled with high calibre and properly suited candidates;
• Provide HR administrative support as required in the areas of employee absenteeism and leave management, staff loans and filing systems.
Other tasks and responsibilities that will enable the fulfillment of the above noted responsibilities include:
• Supporting the recruitment and hiring process by drafting job descriptions and job advertisements/postings, reviewing and shortlisting applications, administering written tests and checking references;
• Managing the employee attendance control system to ensure proper follow up on chronic absenteeism and late reporting;
• Managing the employee leave control system with regular reporting to management to ensure proper administration according to EFC standards and sufficient replacement coverage during leave periods as deemed required;
• Managing an efficient employee loan application system ensuring application forms are completed correctly;
• Managing an efficient employee file system and ensuring all employee files contain the required documents and duly signed forms including follow up of contract renewals;
• Support the production of reports, statistics, analysis and lists as required;
• If requested, support the disciplinary and grievance process through proper preliminary preparations and producing accurate minutes for hearings;
• Performance of any other related duties and responsibilities as assigned by the Assistant Manager Human Resources.
Qualifications & Requirements (i.e. education, skills and experience)
The Assistant HR Officer should absolutely have good practical knowledge of HRM in the financial services sector and the foresight to see how the intricate day-to-day HR related activities link with and support the achievement of the vision and mission of the EFC. In this regard, specific qualifications and requirements include:
• College Diploma in Human Resources related studies;
• One year of relevant experience;
• Ability to manage multiple priorities and deadlines in a team oriented environment;
• Excellent interpersonal skills in a cross-cultural environment;
• Excellent verbal and written communication skills;
• Strong computer skills (Word, Excel, Power Point, database, etc.).
Application Instructions Interested candidates are requested to submit a letter of interest detailing their motivation for the position applied for together with their Curriculum Vitae, three professional references and copies of academic Certificates/Diplomas/Degree and others Closing Date is 17th February 2017. The letters should be addressed to: Human Resources Department, EFC Tanzania Microfinance Bank Limited, 8nd Floor, Tanzanite Park, 38 New Bagamoyo Road, P.O. Box 11735, Dar es Salaam, Tanzania.
Credit Manager SME
Banking & Finance
Details
Employer Name: EFC Tanzania Microfinance Bank Limited,
Organization Type: Private Sector
Role: Management
Position Type: Full Time
Location: Dar Es Salaam
Kinondoni, Kijitonyama
Application Deadline: 10-03-2017
Updated on: 02-03-2017
Description
EFC Tanzania is a Microfinance Bank that provides financial services i.e. taking deposits and providing loans to micro, small and medium-sized enterprises and individuals. The bank is growing fast with the focus of reaching out to the unbanked business by growing its network throughout Tanzania in the coming years. To accomplish this, the bank needs to recruit SME Manager who are competent, analytical, experienced and hardworking individuals determined to go extra mile for their career growth and future.
Position Objectives
The Credit Manager SME is the overall incharge for the growth and management of the SME loan portfolio in the bank It is the primary objective of the Credit Manager SME to provide leadership, coordination and oversight in the day-to-day management, administration, quality and growth of the entire SME loan portfolio in the bank. The Credit Manager SME is accountable for the growth, review of loan applications as well as for raising deposits and increasing the bank’s customer base and geographic footprint that will facilitate EFC’s Bank continued growth and fulfillment of its mission. EFC Bank’s activities include lending, saving and banking transactions for both individuals as well as micro, small and medium sized companies.
Duties & Responsibilities
• The Credit Manager SME is primarily responsible for achieving the bank’s SME loan targets and the day-to-day management of his team. The Credit Manager SME further is to enssure the effectiveness of departmental internal controls, maintain and exceed established targets and quality standards and eliminate bottlenecks that effect departmental productivity.
The principal responsibilities are to:
• Achieving SME loan targets – ensure that the bank’s SME loan targets are achieved or exceeded, both in terms of numbers, volume as well as in terms of quality.
• Marketing SME loan products – ensure SME loan product,design, testing, marketing, promotion, delivery and quality are done inline with the Bank Business Plan;
• SME loans Risk Management – ensure that the key risk related to SME loans performance indicators are effectively managed within the prescribed limits;
Other tasks and responsibilities that will enable the fulfillment of the above noted responsibilities include:
• Take the lead role in driving the SME business through networking and promoting SME activity with Credit Officers, BLC Managers and Branch Managers
• Review SMEs credit appraisals from Credit Officers and advise/present to Credit Committee for decision
• Actively build the capacity of the SME Credit Officers through on-going mentoring and support
• Benchmark EFC SME products and services to that of competitors in the market
• Monitoring and ensure SMEs loan portfolio performance is good and within the acceptable portfolio at risk level
• Ensure SME customer satisfaction for the banks products and services by providing accurate advice for selling in line with the bank expectations
• Advise bank management on all aspects of the development of SMEs Business within the bank
• Review Credit Officers –SME performance in areas of responsibility
• Responsible for preparation, consolidation and sharing all reports from SME department to management and other stakeholders.
• Take the lead in preparing the SMEs marketing strategy and ensure its performance and implementation
• Works closely with Credit Officers – SME in monitoring credit quality by highlighting early warning signs of credit deterioration
• Prepare credit reports for new proposals and renewals and provide guidance on structuring of credits, due diligence and KYC so as to ensure that credits meets bank’s standards
• Timely evaluation and credit grading of accounts, understanding of risks associated with individual transaction, annual review and raising appropriate concerns
• Maintain financial information in loan accounts including financial covenants, spreads and interim reports
• Ensure compliance with bank’s Credit policy and procedures, ensure that exceptions are properly noted
• Undertake annual review of security documentation for all SMEs accounts. Ensure all documentation is received and up to date for assigned portfolio
• Oversee and assess SME loans in line with the bank credit policies, procedures and internal controls with the objective to meet growth demands while maintaining high levels of customer satisfaction and service;
• Direct SME loan monitoring, analysis and reporting of credit performance indicators, ratios and results together with corrective action as necessary;
• Develop and oversee, in collaboration with other Managersimplementation of effective SME business development strategies including identification of geographic growth opportunities and priorities;
• Performance of any other duties and responsibilities as assigned by the Supervisors.
Qualifications & Requirements (i.e. education, skills and experience)
The Credit Manager SME should absolutely have good practical knowledge of credit portfolio management in the financial services sector and the foresight to see how the intricate day-to-day credit related activities link with and support the achievement of the mission and vision of the EFC. In this regard, specific qualifications and requirements include:
• Bachelors Degree in Business Management or Finance/Economics;
• A minimum of five -Seven years’ experience lending to entrepreneurs in the micro and small enterprises sector;
• Ability to manage multiple priorities and deadlines;
• Excellent planning, organizing and problem solving skills;
• Excellent interpersonal skills with a strong customer service orientation;
• Good leadership, conflict management, negotiation and team building skills;
• Excellent oral and written communication skills in English. Application Instructions Interested candidates are requested to submit a letter of interest detailing their motivation for the position applied for together with their Curriculum Vitae, three professional references and copies of academic Certificates/Diplomas/Degree and others Closing Date is 22nd February 2017. The letters should be addressed to: Human Resources Department, EFC Tanzania Microfinance Bank Limited, 8th Floor, Tanzanite Park, 38 New Bagamoyo Road, P.O. Box 11735, Dar es Salaam, Tanzania.
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