Job Purpose
To plan, organize and lead a team to deliver cost effective and efficient IT security controls to protect and defend systems and information assets (business and customer data) against any internal and external threats (e.g. unauthorized access, cyber-attacks, etc.).
Main Responsibilities:
- Develop and implement IT Security management framework for the bank’s technology infrastructure that provides assurance on security of the business and customer data.
- Develop, implement, and maintain policies, procedures, processes, standards, and guidelines for technology infrastructure security.
- Practice technology security asset management, including maintenance of security component inventory, life cycle management, and related documentation.
- Provide “ownership” of security incidents and problems thru final resolution for the Bank’s Firewalls, IDS/IPS, Malware systems.
- Assess, approve, and administer all network and systems security related equipment, hardware, and software upgrades (for Firewalls, IDS/IPS, Malware systems).
- Manage operational costs; perform cost-benefit and return on investment analyses for proposed security solutions to aid management in making implementation decisions.
- Manage relationships with vendors and respective service level agreements.
- Conduct research and make recommendations on security products, services, protocols, and standards in support of security service continuous improvements.
- Provide technology security statistics and reports to aid in management decisions.
- Direct, manage, develop and provide guidance to a team of security specialists; conduct performance reviews and corrective action.
- Contributes to team effort by accomplishing related results as needed.
Attributes:
- Ability to present technical data in a comprehensive, yet clear manner.
- Excellent knowledge of technology security landscape (Network security, systems and endpoint security, IT security frameworks and standards such as ISO27001).
- Hands-on experience technology security setups, configuration and troubleshooting (networks, systems and end points).
- Good interpersonal, written, and oral communication skills in English and Swahili.
- Management & leadership skills.
- Strong Planning and organizing skills
- Project Management skills
Qualifications and Experience:
- At least Bachelor’s degree in Computer Science or related academic field
- Preferred Security professional certification ISO27001, CISSP, ethical hacking; Other IT professional certifications such as ITIL, Prince2, PMP will be an added advantage.
- At least 5 years of relevant work/management experience in managing, monitoring and setting up IT security in enterprise environment.
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Senior Manager; Applications Development
Job Purpose
To plan, organize and lead a team of Software Developers to deliver internal developed innovative, flexible, cost effective and efficient IT software solutions required to run new or changed business products, under coordination of a Technology Project Manager.
Main Responsibilities:
- Manage interactions with Retail and Wholesale business teams as well as Technology Solutions Design team to understand and translate the business requirements / new products into internally developed software solutions that meet targeted market, regulatory and security standards.
- Responsible for delivering internal and external systems integrations projects through the Enterprise Service Bus (ESB), ensuring high availability, recoverability, high performance, security and technical documentations.
- Responsible for managing internal software development projects, including mobile phone applications, observing international standard software development life cycle.
- Manage relationships with ICT Solution providers and the respective Service Level Agreements (SLA) on product implementation.
- Manage operational costs associated with implementation of systems analysis, systems integrations and software development.
- Provide statistics and periodic reports to aid in management decisions.
- Direct, manage, develop / train and provide guidance to direct reporting staff, setting targets / balanced score cards, conduct performance evaluations and corrective action to ensure that staff knowledge and skills are sufficient to provide effective and efficient maintenance service necessary to meet the established job requirements.
- Inspect and certify invoices of vendors & service provider related to existing SLAs on-site support.
- Prepare monthly progress report of Self Service Channels (SSC) systems project implementation to the line manager.
Attributes
- Good understanding of the organization’s goals and objectives.
- Ability to work in a fast changing banking service environment.
- Ability to present technical data in a comprehensive, yet clear manner.
- Knowledge of banking software technologies in the market.
- Demonstrated leadership and personnel management skills.
- Strong interpersonal, written, and oral communication skills
Qualifications and Experience
- Bachelor degree in Computer Science or related academic field.
- Project Management PRINCE2 certifications.
- ICT Service Management ITILv3 certifications will be an added advantage
- Professional training / certification in Self Service Channels banking systems
- At least 5 years of relevant work/management experience in systems analysis, systems integration and software development; 3 years being in Self Service Channels products / projects implementation.
- Experience in Back up / Recovery, security and Systems / Business Continuity systems design.
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Senior Manager; Digital Channels Support
Job Purpose
Responsible for highest quality, 24/7 availability, reliability, predictability, security and recoverability of ATM Card, Mobile phone, Internet and Agency banking services to customers.
Main Responsibilities:
- Coordinate 3rd level technical support with respective systems vendors to ensure efficient day-by-day smooth operations of all Customer Self-service channel systems.
- Ensure smooth operations of the Omni-Channel back-end / core systems:
- Monitor and perform incidents management of 2nd level technical support for all components / layers (Web, Application, Middleware, Database and Configurations) of all the Omni-Channels.
- Ensure efficient operation of the Enterprise Service Bus (ESB) platform, which is a single point of integration to the Core Banking System for all Omni-Channels systems, back-end systems and interfaces to many 3rd party service / billing systems.
- Upgrade all Omni-channels systems, monitor availability, manage capacity and update applications & interface licenses timely.
- Lead a team of Senior Card Systems Specialists, Omni-Channels system analysts responsible for 2nd level support of ATM switch, Mobile banking system, card & pin life cycle management, and any other channels systems to be introduced.
- Effective coordination of 3rd level technical support from vendors & business partners of all Omni-channel systems as per Sales Level Agreements (SLAs).
- Ensure uptime of all integrations / interfaces to service / utility providers & business partners.
- Perform periodic testing and ensure recoverability of all Self Service Channels (SSC) systems at Disaster Recovery (DR) in case of a disaster at the Production Data Center.
- Direct, manage, develop / train and provide guidance to direct reporting staff, setting targets / balanced score cards, conduct performance evaluations and corrective action to ensure that staff knowledge and skills are sufficient to provide effective and efficient service necessary to meet the established job requirements.
- Conduct monthly meetings with Self Service Channels (SSC) system vendors to discuss all SLA issues: Support, performance, uptime, continual improvement initiatives.
- Inspect and certify invoices of vendors & service providers related to existing SLAs, on-site support, etc.
- Prepare monthly report of Self Service Channels (SSC) system performance, incidents & challenges to the line manager.
Attributes
- Conversant with the following Omni–Channel systems:
- ATMs/ POS Switch with its Interfaces to National / International Card Payment Schemes (VISA, MasterCard, etc.).
- Card Management Systems (CMS), including Card & PIN mailer production and management systems.
- ATMs/POS terminals;
- Mobile banking system (USSD, Apps);
- Agency Banking system;
- Internet banking (Retail / Corporate modules);
- Revenue / Cash Collection System (CCS);
- Enterprise Service Bus (ESB), with its Integrations with 3rd party business partners (MNOs, utility providers, billing systems, etc.)
- Good understanding of the organization’s goals and objectives.
- Ability to work in a fast changing banking service environment.
- People management & leadership skills.
- Strong interpersonal and communication skills
- ICT Service Management skills
Qualifications and Experience
- Bachelor degree in Computer Science or any other related academic field.
- ICT Service Management ITILv3 certifications
- Project Management PRINCE2 certifications will be an added advantage.
- Professional training / certification in Self Service Channels banking systems
- At least 5 years of relevant IT systems support experience; 3 years being in Self Service Channels systems support.
- Experience in Back up / Recovery and Systems / Business Continuity.
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