JOB VACANCIES AT TIGO TANZANIA SHARE TO YOUR FRIENDS

Devices Support Specialist (Grade 8)

Job Purpose:

This Role will be responsible for supporting implementation of devices initiatives while ensuring healthier data business growth.

Core Responsibility:

Execute Mobile broadband initiatives
Work closely with IT and technical to ensure products are well configured

Analyzing and Monitoring devices offers performance
Prepare and coordinate training related to Data and devices to all customers touch points
Work closely with other departments to ensure MBB products are delivered and communicated well in all customers touch points.
Support the execution of Devices financing
Support the execution of Open market products
Support Tecno's motorbike and TV mega promo

Qualification and Experience

Barchelor degree in Business Administration, Accounts, Management, IT or related fiels
1 year experience in sales and distribution, Customer support, Data and Devices Knowledge.

This position is open to people:
Local
"We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices"
Only Successful Candidates will be contacted

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Product Delivery Specialist (Grade 10)

JOB PURPOSE

Supervision and overseeing execution of massive and segmented offer for all products in Commercial Categories Nationwide.

Analysis of consumer behavior and competitor’s actions with focus on field activities,
Get involved in defining the pricing strategies and revenue management actions that maximize revenues, gross margin and market share at National level

CORE RESPONSIBILITIES

Oversee the designing of massive and segmented Commercial field execution initiatives in collaboration with Marketing Services, Go to Market and Customer Operations.

Implement Mass and Segmented Product knowledge to all Customer touch points, and fully equipped with product performance in close collaboration with Product owners, Go to Market, Marketing Services and Customer touch points Pro- actively taking appropriate actions to improve results.

Supervise the implementation and manage product knowledge processes to successfully enable our Customer touch points with fully knowledge of our services and products

Ensure the Commercial field execution plans are met objectively at National level

Participate directly in reviewing of the ATL communication from Marketing Services before they are deployed

Report products performance National: gross margin, pricing elasticity, ROIC, penetration, ARPU and Churn variances, impact on revenues

Ensure the commercial executions are aligned National to meet Departmental and Company objectives in terms of Revenue and Acquisition

Liaise with Factory for pre-launch testing to be run with support of the Categories.

Ensure fully participation by the teams in the product conceptual process via sharing the customer feedback found during the weekly field visits from your regional team and self-visits

Ensure relevant product/service knowledge visibility at the market (National) and all our customer touch points, at any point in time

Direct and coordinate activities the Execution of Smartphone strategy in selling devices in all channels through leveraging on device selling initiatives such as smartphone fair and pushing open market channel.

Collect and Resolve customer complaints regarding Smartphone sales and service

Design , coordinate and implement all smartphone selling initiatives for all zones

Support the execution of 4G/LTE launch and device sale nationwide

Coordinate training of focus model smartphones in all customer touch points Create synergies with customer operation and RDSS in managing smartphone stock and re-order levels, and proper price tags for all Tigo shops

JOB.MINIMUM.QUALIFICATION
This position is open to people:
Local
"We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices"
Only Successful Candidates will be contacted

APPLY HERE

Quality Assurance Analyst (Grade 9)

Role Purpose:

You are responsible for quality assurance for KYC compliance as per the regulatory requirements and internal policies and procedures.
Core Responsibilities:

Conduct KYC quality assurance testing based on the set standards
Perform end-to-end reviews of KYC information submitted by registration team for accuracy, completeness and validity
Perform surprise audit/check within the registration points to ensure no irregularities done by registration agents
Provide feedback through a daily report where cases of deficiencies are identified, with the analysis of the impact to the entire registered population.
Prepare quality assurance reports on a daily basis to be shared to the quality assurance supervisor and the management
Support the management of third parties Service Level Agreements (SLAs) and Key performance indicators (KPIs) with regard to the registration process
Execute action plan on the rejected registrations on a daily basis
Recommend to management the performance of the registration agents, tools and systems

Qualifications and Experience

Bachelor’s Degree (or equivalent) in law,Economics, Business Administration, or related field.
2 years’ experience in similar or related roles with Data analytical skills
Experience in Quality Management, Internal Control, Risk Management in the Audit or banking sector or Telecommunication industry.
Ability to produce accurate and timely information in a high dynamic work environment.
Good report writing skills.
Ability to communicate, influence, and be a team player.
Ability to manage and prioritise workloads in line with the registration targets.

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Quality Assurance Supervisor (Grade 9)

JOB PURPOSE

You are overall responsible to ensure that business is achieving 100% KYC compliance as per the regulatory requirements and internal policies and procedures.
Core Responsibilities

Lead Quality Assurance Team for the KYC compliance and ensure adherence at 100% compliance for the registration processes and procedures at all times
Conduct end-to-end reviews of KYC information submitted by registration team for accuracy, completeness and validity.
Develop methodology for the testing of registered customers on sample basis
Lead the management of third parties Service Level Agreements (SLAs) and Key performance indicators (KPIs) with regard to the registration process
Prepare daily KYC quality assurance reports based on the daily activations and the performed tests
Pro-actively review policy and procedures to enhance the KYC process, in consideration of both regulatory and internal controls requirements
Engage relevant units including third parties providing registration services regarding findings and work closely to discuss core issues and remediation.
Liaise with key stakeholders, such as technical, customer operations to ensure issues are escalated in a timely and efficient manner
Follow-up on the rejected registration and ensure compliance is adhered to by the registering agents

Qualifications and Experience
Bachelor’s Degree (or equivalent) in law, Economics, Business Administration, or related field.

5 years’ experience in similar or related roles.

Experience in the provision of External Audit, Risk Management in the Audit or banking sector of about

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Territory Manager - Coast (Grade 13)

JOB PURPOSE

To ensure achievement of sales objectives in the region and correct implementation of company strategy through adequate coordination of distributors.
CORE RESPONSIBILITIES

Comply sales objectives by product set in budget.
Coordinate sales teams in order to comply objectives applying correct procedures.
Assure correct implementation of sales and marketing strategies.
Assure methodical coaching to sales teams.
Evaluate permanently diverse ways of captioning new customers.
Review and analyse weekly sales of areas and assigned distributors by region. Permanent evaluation of performance.
Visit periodically his territories, to assure correct implementation of company’s politics and strategies.
Assign goals to distributors and supervisors by product, and generate necessary reports for commission payments.
Attend customer requirements of point of sales and distributors

QUALIFICATION AND EXPERIENCE

University degree in marketing/sales /communication management/ business administration
Minimum of 5 years in commercial roles, sales/marketing essential

Local
"We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices" Only Successful Candidates will be contacted

APPLY HERE