Title: Bank Teller
Position Summary
Bank tellers are responsible for providing exceptional customer service including efficient and accurate transaction processing.
Key Duties & Responsibilities
• Accept retail and/or commercial deposits, loan payments, process checking and savings account withdrawals
• Cash checks.
• Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary.
• Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks.
• Process credit card cash advances.
• Assist in ordering, receiving, verifying, and distributing cash.
• Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line
• Providing additional products including Cashier’s Checks, Personal Money Orders.
• Assist customers in accessing safety deposit boxes.
• May be responsible for bank opening and/or closing.
• Maintains the highest level of confidentiality with all information obtained.
• Promotes the bank’s products and services.
• Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers.
• Perform as a team member in allocating and coordinating the work flow.
• Contribute to the fulfillment of department and company objectives and goals.
• Comply with all department and company policies, procedures and regulations
• Other duties as assigned.
Knowledge, Skills & Abilities
• Diploma or degree in accounting/finance or equivalent
• More than 3 years of experience working with banking institutions
• Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
• Mathematical skills.
• Strong communication & organizational skills
• Detail oriented, high degree of accuracy.
• Computer skills, with the ability to work in windows-based system, telephone, 10-key calculator and other office machinery our people make the difference, and we put relationships first.
• Ability to work in a fast-paced environment & under pressure as needed
• Ability to cross-sell products and services
• Ability to lift heavy coin as well as stand on feet for a long period of time.
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