Customer Care-7 VaccanciesDetails
Employer Name: Phares Ltd
Organization Type: Private Sector
Role: Entry Level
Position Type: Full Time
Location: Dar Es Salaam
Kinondoni, Oysterbay
Application Deadline: 01-04-2017
Updated on: 25-03-2017
Description
Responsibilities
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritise, and manage time effectively
College diploma
Application Instructions
APPLY HERE
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